In accordance with Resuscitation Australia’s Quality Assurance Framework, Resuscitation Australia has a number of policies and guidelines that are or may be applicable to individuals who engage with Resuscitation Australia in the course of pursuing accreditation or accessing training or education resources developed by Resuscitation Australia.
Code of Conduct – Participant
The Resuscitation Australia Participant Code of Conduct establishes a common understanding of the standards of behaviour expected of all participants engaging with Resuscitation Australia, and represents a broad framework against which the actions, conduct and behaviour of participants can be assessed.
Code of Conduct – Instructor
The Resuscitation Australia Instructor Code of Conduct establishes a common understanding of the standards of behaviour expected of all participants engaging with Resuscitation Australia, and represents a broad framework against which the actions, conduct and behaviour of Instructors can be assessed.
Discrimination, Bullying and Sexual Harassment Policy
The Discrimination, Bullying and Sexual Harassment Policy affirms Resuscitation Australia’s commitment to equality of opportunity and ensuring that the working and training environment is free from discrimination, bullying and sexual harassment.
It sets out the behaviour expected of all persons involved in Resuscitation Australia-accredited training activities within the various workplaces and training environments in which they are located. Issue resolution for discrimination, bullying and sexual harassment should occur in the local workplace as an employment issue.
Complaints arising out of conduct at official Resuscitation Australia activities (e.g. meetings of the Advisory Board or Committees) may be lodged with Resuscitation Australia.
Complaints Policy
Separate to matters involving Discrimination, Bullying and Sexual Harassment, Resuscitation Australia’s Complaints Policy provides a process to address and resolve complaints against employees of Resuscitation Australia or any organisation accredited by Resuscitation Australia, where the complaint relates to professional or ethical standards of conduct or conduct affecting the reputation or work of Resuscitation Australia.
Grievance Procedure
The Grievance Procedure sets out a grievance procedure for dealing with a dispute between Resuscitation Australia and any Accredited Party to whom Resuscitation Australia offers accreditation, including but not limited to Course Centres and Instructors.
Privacy Policy & Website Terms
Our Privacy Policy applies to all personal information collected by Resuscitation Australia Pty Ltd (we, us or our) via the websites located at https://www.resuscitationaustralia.com.au and https://ra.education (Website/s).
What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use our services and website. The Personal Information which we collect and hold about you may include:
(a) First name, surname and email address, for the purpose of facilitating your access to our eLearning or for other course administration purposes.
(b) Mobile telephone or other contact information, for the purpose of monitoring eLearning completion and contacting you with reminders.
(c) The above information for the purposes of issuing you with an encrypted digital credential upon successful completion of any Resuscitation Australia developed course/s.
(d) In the context of an Instructor or Course Centre Accreditation application, your first name, surname, email address and mobile contact information, as well as employer information (as may be required).
Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this Privacy Policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; and
- with your consent or where required or authorised by law.
How we collect your Personal Information
We may collect Personal Information from you whenever you input such information into the Website/s, when you provide it to one of our Accredited Course Centres (for example, for the purposes of registering to attend a course) or provide it to Us in any other way.
We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.
We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party. For example, you can reasonably expect when registering for a course that has been developed by Resuscitation Australia but is being facilitated by a Resuscitation Australia Accredited Course Centre that Resuscitation Australia will contact you in order to ensure you have access to the resources you are entitled to access in conjunction with your participation in this course.
Purpose of collection
We collect Personal Information to provide you with the best service experience possible on the Website/s, though our Services and to keep in touch with you about developments at Resuscitation Australia that may be relevant to you.
We customarily only disclose Personal Information to our employees and service providers who assist us in operating the Website/s and for the purposes of facilitating Course Administration, which includes issuing your encrypted digital credential (this is applicable to both course participant and accredited Instructors). Your Personal Information may also be viewed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our Website/s, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
You can manage your marketing preferences by contacting our Privacy Officer. We will process opt-out requests within 5 business days and maintain records of your preferences. Each communication will clearly display preference management options. If you choose to opt-out, we will retain minimal Personal Information necessary to ensure compliance with your request.
Security, Access and correction
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. We implement industry-standard security measures including encryption to protect your Personal Information. For the purposes of credentialing, your data is stored in Learning Vault. For the purposes of logging face-to-face training day assessment results in our Course Reports, this information is stored in Sync.
The Australian Privacy Principles permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13). Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this Privacy Policy.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by our Privacy Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Documentation and Response Timeline
We will acknowledge receipt of your complaint within 5 business days and provide you with a reference number. Our Privacy Officer will investigate your complaint and maintain detailed records of all communications and findings. We aim to resolve all privacy complaints within 14 business days. If additional time is required, we will notify you in writing. All complaint documentation will be retained for 12 months following resolution. If the matter requires escalation, our Privacy Officer will personally review your case within 5 business days of the escalation request.
How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us in writing by addressing your email to Resuscitation Australia’s Privacy Officer at coordinator@resuscitationaustralia.com.au or by telephoning us on 1300 373 787.
